On Deck Society - Safety & Verification

Plain English Summary

On Deck Society takes your safety seriously across all of our products. On Love On Deck, we verify your identity through selfie verification, give you unprecedented control over who can see you through Vilters including the Invisibility Vilter, which lets you pre-exclude specific people from ever seeing your deck, and provide tools to report and block other users. On Forge On Deck, our AI coaches have built-in guardrails that prevent them from providing advice outside their scope, and they are programmed to redirect you to professional help when needed. Here is how we keep the platform safe.

1.1 Selfie Verification

When you submit your deck on Love On Deck, you must take a live selfie using your device camera. This selfie is compared against the photos in your deck to verify that you are a real person and that your photos represent you. Selfie verification is required for all users. It is not optional.

1.2 The ViSi Safety Advantage

Love On Deck's ViSi system (Silters and Vilters) is not just a matching feature. It is a safety feature. Vilters allow you to control who can even see that you exist on the platform. If someone does not meet your Vilter criteria, they cannot see your deck, cannot message you, and do not know you are on the platform. This gives you a level of privacy and control that no other dating platform offers.

1.3 The Invisibility Vilter

The Invisibility Vilter is a specific Vilter that operates at the individual-person level rather than the demographic-category level. It is the most precise safety tool on the platform.

Use the Invisibility Vilter to pre-exclude specific people by email address or phone number. Think of it as a filter you can apply before anyone you do not want to see you ever gets a chance to open the app. Examples of who Lovers use the Invisibility Vilter for:

• An ex you do not want to see and do not want to see you
• A family member, coworker, or boss who does not need to know you are on Love On Deck
• Someone you have already blocked on another platform and never want to encounter here
• A stalker or harasser whose information you already have

1.3.1 How It Works

You can add emails and phone numbers to your Invisibility List one at a time through your account settings. Entries are effective immediately.

If you prefer, you can use the bulk contact import feature (where available) to upload your device's contact list. We will hash your contacts, match them against our user base, and add matching accounts to your Invisibility List automatically. Your raw contact data is never stored. Only hashes of contacts that match existing or future On Deck Society accounts are retained.

Because we retain hashes, the Invisibility Vilter works forward in time. If someone you have excluded does not yet have an On Deck Society account, they will be automatically made invisible to you the moment they create one. You do not need to check back, update your list, or manage anything after the initial upload.

1.3.2 The Excluded Person Gets No Signal

When someone is on your Invisibility List, they do not see you. They also do not see any indication that you have excluded them. There is no error message. No “this user is unavailable” text. No notification. From their perspective on On Deck Society, you simply do not exist. From their perspective outside On Deck Society, nothing changes.

This is by design. Silent exclusion protects you from retaliation and preserves your privacy. It is how the feature is meant to work.

1.3.3 Invisibility vs Blocking vs Reporting

These are three different tools for three different situations:

• Invisibility Vilter: pre-exclude someone before any contact has occurred.
• Blocking: remove someone you have already matched with, messaged with, or encountered.
• Reporting: flag a user who has violated our Community Guidelines.

If someone is harassing you and they are not already on your Invisibility List, the strongest move is to do all three: add them to Invisibility, block them, and file a report. We can act on the report even after Invisibility has removed them from your experience.

1.3.4 Non-Weaponization

The Invisibility Vilter is a tool for personal consent. Using it for any reason that applies to you individually is always acceptable. We will never question your personal exclusion choices.

However, On Deck Society reserves the right to investigate if a pattern of coordinated exclusions across multiple Lovers appears to target a protected class in a manner constituting harassment. This provision has a high bar and is narrowly drawn to prevent the feature from being used as a weapon of group-level discrimination, without interfering with legitimate individual use. See Community Guidelines Section 12 for full language.

1.4 Reporting and Blocking

If another user makes you uncomfortable, you can block them immediately. Blocked users cannot see your deck, send you messages, or interact with you in any way. You can also report users for behavior that violates our Community Guidelines. All reports are reviewed by our team.

1.5 Meeting In Person

Love On Deck facilitates connections, but we cannot control what happens when you meet someone in person. Please use common sense: meet in public places for first dates, tell a friend or family member where you are going, arrange your own transportation, trust your instincts. If something feels wrong, leave. Your safety is more important than politeness.

1.6 Emergency Resources

2.1 AI Safety Guardrails

Every Forge On Deck coaching persona operates within defined behavioral boundaries. These guardrails are built into each coach's system instructions and cannot be overridden by user input.

2.2 Crisis Detection and Redirect

All five coaches are programmed to detect language indicating a mental health crisis, suicidal ideation, or self-harm. When crisis language is detected, the coach will pause coaching, respond with empathy, and provide emergency resources including the 988 Suicide and Crisis Lifeline (call or text 988) and the Crisis Text Line (text HOME to 741741).

The coaches will not attempt to coach through a crisis. Crisis intervention requires trained human professionals, not AI.

2.3 Scope Limitations

Each coach is programmed to stay within its domain and to recognize when a conversation crosses into territory that requires a licensed professional.

• Blaze (Fitness) will not diagnose injuries, prescribe rehabilitation exercises, or provide medical nutrition therapy. Blaze will redirect users to physicians, physical therapists, or registered dietitians when appropriate.
• Penny (Finance) will not recommend specific securities, investment products, tax strategies, or insurance products. Penny will redirect users to licensed financial advisors, CPAs, or tax professionals when appropriate.
• Rose (Life) will not provide therapy, diagnose mental health conditions, or use clinical terminology as though qualified to apply it. Rose will redirect users to licensed therapists or counselors when appropriate.
• Archer (Career) will not provide legal advice about employment disputes, contract interpretation, or regulatory compliance. Archer will redirect users to employment attorneys when appropriate.
• Nova (Passions) will not provide technical safety instruction for high-risk activities. Nova will redirect users to qualified instructors when appropriate.

2.4 Content Filtering

The coaches will decline to generate content that is illegal, sexually explicit, violent, harassing, or designed to harm any person. If a user attempts to manipulate a coach into generating prohibited content, the coach will decline and explain why.

3.1 Database Security

All user data is stored in a PostgreSQL database with row-level security (RLS) enabled. RLS enforces data isolation at the database level, meaning even if a security vulnerability were exploited elsewhere in the application, the database itself prevents any user from accessing another user's data.

3.2 Authentication

User authentication is handled by Supabase Auth, which provides secure session management, password hashing, and token-based authentication. All authentication traffic is encrypted via HTTPS/TLS.

3.3 API Security

All API routes that access user data require authentication. Unauthenticated requests are rejected before any data is accessed or processed. API keys used for third-party services (including AI coaching) are stored as server-side environment variables and are never exposed to the client.

3.4 Encryption

All data transmitted between your browser and our servers is encrypted using HTTPS/TLS. Data at rest in the database is encrypted using the database provider's encryption standards.

Invisibility List entries are protected by the same row-level security as the rest of your account data. Only you can view your own list. Bulk contact import hashes are generated using industry-standard one-way cryptographic hash functions, meaning the original contact information cannot be recovered from the stored hashes.

All On Deck Society products currently require email verification for account creation. When you sign up, you will receive a verification email. You must click the verification link before you can access the product.

Love On Deck additionally requires selfie verification before your deck is published.

As On Deck Society grows, additional verification methods may be introduced, such as identity badges, social account linking, or video verification. These will be communicated before implementation.

5.1 Love On Deck User Issues

Use the in-app report and block features. For urgent safety concerns, email support@OnDeckSociety.com with the subject line “Safety Report.”

5.2 Forge On Deck AI Behavior Issues

If a coach provides a response that you believe is harmful, inappropriate, or outside its defined scope, email support@OnDeckSociety.com with the subject line “AI Safety Report.” Include the coach name, approximate date and time, and a description of the issue. We review all AI safety reports and use them to improve our guardrails.

5.3 Security Vulnerabilities

If you discover a security vulnerability in any On Deck Society product, report it to support@OnDeckSociety.com. Do not publicly disclose the vulnerability before we have had a reasonable opportunity to address it. We take security reports seriously and will respond within 48 hours.

5.4 Account Issues

If you believe your account has been compromised, contact support@OnDeckSociety.com immediately. We will help you secure your account and investigate any unauthorized access.

• We will maintain and improve safety features across all products as they evolve.
• We will review all safety and AI behavior reports and take corrective action when warranted.
• We will be transparent about how your data is used and secured.
• We will never prioritize engagement metrics over user safety. On Love On Deck, that means protecting your privacy through Vilters including the Invisibility Vilter, which exists so that “no thank you” can be a complete sentence. On Forge On Deck, that means coaching personas that stop and redirect to professional help when needed, even if that means fewer messages sent.
• We will update this document as new safety features are introduced.

No platform or AI system is perfect. Despite our safety measures and guardrails, issues may arise. Selfie verification reduces but does not eliminate fake profiles. AI coaching responses may occasionally be inaccurate, unhelpful, or fail to detect a situation that warrants professional referral. The Invisibility Vilter is highly effective when the excluded person uses the email or phone number you have on file for them. If they create an On Deck Society account with a different email or phone number, the Invisibility Vilter will not catch them unless you add those additional identifiers to your list. We work continuously to improve these systems, but we cannot guarantee that every interaction will be appropriate in every context.

On Deck Society products are tools, not safety nets. If you are in immediate danger or experiencing a medical emergency, call 911 or your local emergency number. Do not rely on a dating app or a coaching app in an emergency.

On Deck Society, PBC | OnDeckSociety.com